Our guarantee

To satisfy customers and collectors is our top most priority as we are dedicated to provide the best quality gem stones and other minerals at reasonable wholesale prices to our customers all around the world. We believe in business ethics strongly and conduct our business with complete devotion, honesty and integrity.

De Mairo promises:

· To provide original and fine quality gemstones at a very fair price

· Every offered gemstones that is purchased, meet or exceed the standards of Gemological Institute of America.

· Your given personal information shows your trust in us and we always intend to maintain that trust.

· To advertise gemstones with their true images those depict their original colors and beauty

· To provide quality services by respecting your private information.

Customer satisfaction

De Mario believes that customer’s satisfaction is the basic indicator towards rise and fall of some business. Customer trust can only be won by providing satisfaction in each and every aspect whether it is quality of the product or services our sole aim is to get customer satisfaction at maximum level.

Online payment

There are different methods but swift transfer is considered the best and it is a suitable method for most of the customers. Money is transferred usually in three business days from the customers’ bank account to De Mario’s bank account. The required products are shipped within 24 hours after the confirmation of these money-transferring transactions. But as international rules suggest the customers have to pay the transfer fee that comes around $12. Wire transfer through http://www.westernunion.com is also accepted for payment details please e-mail at support@demario.com

Returns

To get maximum satisfaction of our customers we also have a product return policy. According to this policy you can return (for any proper reason) some product within 10 days for a full refund but shipping and insurance charges cannot be refunded. To receive that refund you will have to contact at De Mario customer service at support@demario.com that will assign you a return authorization code .After carefully repacking the product including invoice you can send it to us but please remember not to mention any such word outside as gemstone, jewelry or any other such word that entice others to steal that parcel. You can send this parcel at the following address

De Mairo

245 L, Model Town Lahore
Pakistan.

Please note that payment is refunded after complete inspection of the received products.

Please remember:

If you have to return these products, please remember the following issues.

· Every item must be undamaged, without any alteration or use

· Invoices, all appraisals and other relevant papers must be sent with the returned good.

· Return authorization code must be clearly printed outside of your parcel.

· We try to return as early as possible but we need at least one week time to complete the process.

Privacy and security

It is a part of De Mario’s privacy and security policy that any information you provide are considered highly confidential and kept private. Personal information is collected to provide you a better customized shopping experience. It is assured that your information is kept highly confidential and no third party can reach or utilize this information. For further details about your quarries please contact at support@demairo.com

Information Collection and Use

Different personal information like name, email address, house address and telephone numbers are obtained. No information is shared or sold to any other person or party and De Mario is counted the sole owner of all these information.

Shipping Charges

Shipping and handling charges are in accord with product weight and type of services that are required by the customers. Most orders are shipped via www.tnt.com or www.ups.com. Please mention your accurate street address not a PO Box address.

International Shipping

For international shipping we usually use customer’s payment information because the included charges like customs, duties and taxes are different in different countries of the world. Priority about TNT International or UPS is also concerned.