Free Shipping Worldwide

On Order Over $5000

FREE RETURN

In 7 Working Days

Hot Line: (+1) 289.400.2527

Free Support 24/7

Fast Xpress Delivery

In 2 Working Days

Privacy Policy

Our guarantee

To satisfy customers and collectors is our top most priority as we are dedicated to provide the best quality gem stones and other minerals at reasonable wholesale prices to our customers all around the world. We believe in business ethics strongly and conduct our business with complete devotion, honesty and integrity.

De Mairo promises:

  • To provide original and fine quality gemstones at a very fair price
  • Every offered gemstones that is purchased, meet or exceed the standards of Gemological Institute of America.
  • Your given personal information shows your trust in us and we always intend to maintain that trust.
  • To advertise gemstones with their true images those depict their original colors and beauty
  • To provide quality services by respecting your private information.

Customer satisfaction

De Mario believes that customer’s satisfaction is the basic indicator towards rise and fall of some business. Customer trust can only be won by providing satisfaction in each and every aspect whether it is quality of the product or services our sole aim is to get customer satisfaction at maximum level.

Online payment

There are different methods but swift transfer is considered the best and it is a suitable method for most of the customers. Money is transferred usually in three business days from the customers’ bank account to De Mairo’s bank account. The required products are shipped within 24 hours after the confirmation of these money-transferring transactions. But as international rules suggest the customers have to pay the transfer fee that comes around $12. Wire transfer through http://www.westernunion.com is also accepted for payment details please e-mail at info@demairo.com

De Mairo Pvt Ltd

1.1 KM Katar band Industrial Area, Thokar Niaz Baig, Lahore, Pakistan.

Please note that payment is refunded after complete inspection of the received products.

Please remember:

If you have to return these products, please remember the following issues.

  • Every item must be undamaged, without any alteration or use
  • Invoices, all appraisals and other relevant papers must be sent with the returned good.
  • Return authorization code must be clearly printed outside of your parcel.
  • We try to return as early as possible but we need at least one week time to complete the process.

Privacy and security

It is a part of De Mairo’s privacy and security policy that any information you provide are considered highly confidential and kept private. Personal information is collected to provide you a better customized shopping experience. It is assured that your information is kept highly confidential and no third party can reach or utilize this information. For further details about your quarries please contact at info@demairo.com

Information Collection and Use

Different personal information like name, email address, house address and telephone numbers are obtained. No information is shared or sold to any other person or party and De Mairo Pvt Ltd. is counted the sole owner of all these information.

RETURNS

if you are not entirely satisfied with your purchase simply return product to us in its original condition and packaging, (no alteration acceptable) within 5 days of receipt, for full refund or exchange. (Excluding original delivery charge)

Normal Refund or exchange Period: 15 days

ORDERS

(Monday - Friday, except bank holidays)

Orders must be placed before 12pm PST to ensure same day shipping.

Orders placed on Friday will be shipped on Monday.

PACKAGING COST

We are an environment conscious company, we use recycled boxes if possible. Even though 90% of packaging has to be procured. This may be corrugated or polystyrene boxes, thermo pore sheets, bubble wrap, etc...This all costs money and cannot be taken out of the cost of the shipment.

Shipping Charges

International Shipping charges are in accordance with order weight. Our Products are dispatched through our nominated courier, DHL worldwide or FedEx valid signature of proof of delivery will be required. If the delivery is not made for any reason the goods will be held at the courier local depot and rescheduled the following day. (Excluding Sat / Sun)

Shipments would not be delivered on PO Box address. Custom duties and Taxes are payable by Customer at destination.