if you are not entirely satisfied with your purchase simply return product to us in its original condition and packaging, (no alteration acceptable) within 5 days of receipt, for full refund or exchange. (Excluding original delivery charge)
Normal Refund or exchange Period: 15 days
(Monday - Friday, except bank holidays)
Orders must be placed before 12pm PST to ensure same day shipping.
Orders placed on Friday will be shipped on Monday.
We are an environment conscious company, we use recycled boxes if possible. Even though 90% of packaging has to be procured. This may be corrugated or polystyrene boxes, thermo pore sheets, bubble wrap, etc...This all costs money and cannot be taken out of the cost of the shipment.
International Shipping charges are in accordance with order weight. Our Products are dispatched through our nominated courier, DHL worldwide or FedEx valid signature of proof of delivery will be required. If the delivery is not made for any reason the goods will be held at the courier local depot and rescheduled the following day. (Excluding Sat / Sun)
Shipments would not be delivered on PO Box address. Custom duties and Taxes are payable by Customer at destination.